Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for pet owners and professionals aged 18+ who purchase grooming products for personal or commercial use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on healthyglowskinus.com, including text, graphics, logos, and product descriptions, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality pet grooming products including:

• Specialty shampoos (color, conditioning, deep cleaning)
• Grooming accessories (blasters, bottles, sprays)
• Coat care products (chalk, colors, conditioners)
• Hygiene solutions (dry shampoos, bath products)

We strive for accurate product descriptions but cannot guarantee colors will match your screen exactly.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we ship. We may refuse orders for any reason, including suspected fraud.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes. You’re responsible for any customs duties or import taxes for international orders.

4. Shipping and Delivery

4.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays).

4.2 Shipping Options

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over $50, 15-25 business days after dispatch

We cannot ship to some Asian countries and remote regions.

4.3 Delivery Issues

You must inspect shipments immediately. Report damaged/missing items within 48 hours with photos to [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept unused, unopened returns within 15 days of delivery with original packaging and proof of purchase. Non-returnable items include:

• Opened color shampoos/conditioners
• Bottles/sprays with broken seals
• Opened deep cleaning products
• Used personal care items

5.2 Return Process

1. Email [email protected] within 15 days
2. Include order number, items, and reason
3. Await approval and instructions
4. Ship returns at your expense (unless our error)

5.3 Refunds

Refunds process within 5-7 business days after we receive and inspect returns. Original shipping costs are non-refundable.

6. User Responsibilities

• Provide accurate account and shipping information
• Use products as intended (pet grooming only)
• Follow all product instructions and warnings
• Pay applicable fees and taxes
• Not resell products without authorization

7. Liability Limitations

Pet Care Shop isn’t liable for:

• Consequential damages from product use
• Shipping delays beyond our control
• Product misuse or allergic reactions
• Technical issues temporarily limiting site access

Our maximum liability is limited to the purchase price of the product in question.

8. Privacy and Data Protection

We collect personal data to process orders. See our separate Privacy Policy for details on data use and protection.

9. Governing Law

These Terms are governed by California law. Disputes will be resolved in Dublin, California courts.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

11. Contact Information

Pet Care Shop
6716 South Mariposa Lane, Dublin, US 94568
Email: [email protected]