At Pet Care Shop, we’re dedicated to providing premium pet grooming products and ensuring complete satisfaction for you and your furry friends. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to serve our global customers:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We currently cannot ship to some Asian countries and remote regions.

Returns & Exchanges

We stand behind our pet grooming products and want you to be completely satisfied. If you’re not happy with your purchase, we’ll gladly accept returns or exchanges within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused and in their original packaging
  • Products must be in the same condition as when received
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following opened products:

  • Color shampoos and conditioners
  • Bottles and sprays (if seal is broken)
  • Deep cleaning and degreasing products
  • Personal care items like dry shampoo and no rinse shampoo

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request
  2. Provide details including your order number, item(s) to return/exchange, and reason
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return using the method we specify (you’re responsible for return shipping costs unless the return is due to our error)
  5. Receive your refund or exchange once we process your returned item(s)

Return Request Template

To make your return request as efficient as possible, please include this information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pet Care Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Details of item(s) to return/exchange:

  • Product Name:
  • Quantity:
  • Reason for return/exchange:

[For exchanges only] I would like to exchange for:

  • Product Name:
  • Quantity:

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Need Help?

If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for trusting Pet Care Shop with your pet’s grooming needs!